Refund policy

Products purchased from Lola Tara are eligible for a full refund if Lola Tara receives your return within 14 days of purchase. You will have up to 30 days after Products have been purchased to exchange for another item of equal value on the website. If you receive an item that is damaged, please contact customer service immediately. Shipping charges on expedited orders are not refundable. If you return more than $5000 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

1.  Domestic and International Returns. For US customers, an US address will be provide to you upon return request to ship your items. For International customers, a United Kingdom address will be provided to you upon return request to ship back your items. Return shipping charges are the full responsibility of the buyer. Lola Tara is not responsible for the loss, damage, alteration or delay as a result of the mode of transportation the buyer chooses to return the items. We will honor the postage date on the return package but will only be able to process the return or exchange upon receipt and inspection of returned items.
2.  Refunds. We will send you an email when your return package is delivered back to our warehouse. Please note that returns may take 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account depending on your financial institution.
3. Eligibility and Exceptions. Products must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Your products will be sent with an anti-wear label attached. Once this label has been removed, no return or exchange will be accepted. A small number of heavily discounted items may be marked “FINAL SALE”, in which case they are not eligible for refund, exchange, or credit.